consumer services

Pennsylvania Sues Character.AI Over Chatbots Claiming Medical Licenses

May 7, 2026

1 source

CNET Services and Software

Pennsylvania Sues Character.AI Over Chatbots Claiming Medical Licenses

Story Summary

Pennsylvania Governor Josh Shapiro's administration filed a lawsuit against Character Technologies on May 7, alleging its chatbots misrepresent themselves as licensed medical professionals and provide unauthorized curative advice. An investigation found instances where bot characters displayed invalid license numbers, violating the state's Medical Practice Act. While Character.AI maintains its characters are fictional entertainment tools with clear disclaimers, this marks the first enforcement action of this nature by a U.S. governor.

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