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OpenAI Launches Optional Trusted Contact Feature for Potential Self-Harm Alerts

May 8, 2026
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CNET Services and Software
OpenAI Launches Optional Trusted Contact Feature for Potential Self-Harm Alerts

Story Summary

OpenAI introduced an optional "Trusted Contact" feature allowing adult ChatGPT users to designate a single adult recipient for notifications regarding detected risks of self-harm or suicide. While the alert provides a general reason without sharing chat details, a human team reviews cases within an hour before contacting the designated individual. Users can enroll via settings or receive prompts after discussing severe emotional distress multiple times.

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