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Ace Hardware Launches AI Assistant Hey ARMA to Support Store Staff

May 7, 2026
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Retail Dive
Ace Hardware Launches AI Assistant Hey ARMA to Support Store Staff

Story Summary

On April 28, Ace Hardware unveiled Hey ARMA, an artificial intelligence assistant deployed across over 2,300 locations to assist associates with product comparisons, project advice, and inventory searches. Designed to provide real-time information, the tool aims to reduce staff search times while allowing them to focus more on direct customer engagement within the nearly 9,000 globally owned stores.

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